Official Jason Banks Comedy merch · Sizes S–3XL
JASON BANKSCOMEDY
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Refund policy

Last updated: October 1, 2026

This Refund Policy is part of our Terms of Service. It explains what happens if something's wrong with your order. The store is operated by Fisher Branding, LLC, doing business as TRUBRND ("TRUBRND," "we," "us" or "our"), as the official merchandise store of Jason Banks.

1. Our Promise

If your item arrives damaged, defective or misprinted, or we sent you the wrong item, size or color, we'll make it right with a free replacement or a full refund, at no cost to you.

2. How to Report a Problem

  • Email us at jasonbanks@teamcustomersupport.com or use our contact page within 30 days of delivery.
  • Include your order number, the item(s) affected and a clear photo showing the problem (and the size tag, if it's a wrong-size issue).
  • Please don't send anything back unless we ask you to. In most cases, you can keep or recycle the damaged item.

Once we've reviewed your request, we'll ship a replacement of the same item. If that item is no longer available, or if you'd prefer, we'll refund you instead.

3. What We Can't Accept

We don't offer returns, exchanges or refunds for:

  • ordering the wrong size, or a size that doesn't fit the way you hoped. Please check the size guide before ordering;
  • change of mind, or a color looking slightly different from your screen;
  • normal wear, or damage from washing or care that doesn't follow the care instructions; or
  • problems reported more than 30 days after delivery.

4. Cancellations and Order Changes

Need to cancel or change an order? Contact us as soon as possible. We move fast, so we can only cancel or change an order that hasn't been processed for shipping yet. Once it's on its way, it can't be cancelled.

5. Wrong Address, Lost and Undeliverable Packages

Please double-check your shipping address at checkout. If a package comes back to us because the address was incomplete or incorrect, or it went unclaimed, we'll reship it once you've paid the new shipping cost. If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office or carrier first, then contact us and we'll help you open a claim with the carrier. See our Shipping Policy for more.

6. How Refunds Are Paid

Approved refunds go back to your original payment method. For a defective, damaged or wrong item, we refund the item price, the tax and the shipping you paid for it. Your bank or card issuer may take 5–10 business days to post the refund after we issue it.

7. Chargebacks

If there's a problem, please contact us first. We'll usually resolve it faster than a dispute with your bank. Opening a chargeback on an order we're already fixing may delay your replacement or refund.

8. Changes to This Policy

We may update this policy from time to time. The version posted when you place your order applies to that order.

9. Contact Us

Email us at jasonbanks@teamcustomersupport.com, use our contact page, or write to TRUBRND (Fisher Branding, LLC), PO Box 1020, Mulino, OR 97042.